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Have questions about investing in New Zealand? Need help with our tools? We're here to help you on your investment journey.

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Frequently Asked Questions

Is your advice fee-free?

Yes! Fat Pocket provides educational content and tools completely free. We earn revenue through advertising partnerships, not by charging users for contents.

Do you provide personalised financial advice?

We provide educational content and tools to help you make informed decisions, but we don't offer personalised financial advice. Always consider consulting with a licensed financial advisor for advice specific to your situation.

How accurate is your platform comparison data?

We update our platform comparisons regularly and source information directly from provider websites. However, fees and features can change, so always verify current information on the provider's official website before making decisions.

Can you help me choose the best investment platform?

Our comparison tools and educational content are designed to help you understand different platforms and make informed choices. We can't recommend specific platforms, but our tools will help you find what might work best for your needs.

Do you have content for complete beginners?

Absolutely! Our "Getting Started" section and basic glossary terms are specifically designed for people who are completely new to investing. We break down complex concepts into easy-to-understand language.

How can I stay updated with new content?

We regularly update our content and tools. You can bookmark our site and check back regularly, or follow our social media channels for updates on new features and educational content.

I'm a financial advisor or mortgage broker. Can I be featured on your website?

We're always looking to connect our users with qualified professionals! If you're a licensed financial advisor or mortgage broker in New Zealand and would like to be considered for our recommended professionals list, please contact us with your credentials, experience, and how you can help our users. We carefully vet all professionals before featuring them on our site.

Response Times

Email Inquiries:Within 24 hours
Technical Issues:Within 12 hours
General Questions:Within 48 hours
Partnership Inquiries:Within 3-5 days
Professional Services:Within 3-5 days

Location & Legal

Based in:
New Zealand
Regulatory Note:
Fat Pocket provides educational content only. We are not licensed financial advisors. Always seek professional advice for your specific situation.

Email Us

Get in touch via email for detailed inquiries

hello@fatpocket.co.nz
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Privacy & Security

Your privacy is important to us. We use your contact information solely to respond to your inquiry. We don't share your information with third parties, and we don't send marketing emails unless you specifically request them. All form submissions are encrypted and stored securely.

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